Shipping Policy
At FlexiKnee™, we aim to provide fast, reliable and fully tracked delivery for all orders. Every order is processed within 24 hours (Monday–Saturday), and shipped with a tracked service for your peace of mind.
Shipping Regions & Delivery Times
| Region | Countries | Estimated Delivery |
|---|---|---|
| United Kingdom & Southern Europe | UK, Ireland, Spain, Portugal, Italy, Greece, France, Malta, Cyprus | 5–9 Business Days |
| Northern Europe | Norway, Sweden, Finland, Denmark, Iceland, Estonia, Latvia, Lithuania | 7–12 Business Days |
| USA, Canada, Australia & New Zealand | — | 7–12 Business Days |
Most customers receive their order within 1 week.
Tracked Shipping Included
All orders include tracked delivery at no additional cost. Your tracking number is sent via email as soon as your package ships, allowing you to monitor your delivery in real time.
Priority Processing
Orders placed before 3 PM are typically dispatched the same day. Priority is automatically given to:
- Express checkout payments
- Returning customers
- High-volume order days
Shipping Fees
We believe in transparent, simple pricing.
- Tracked Shipping: FREE
- Processing / Handling: FREE
- No hidden charges.
Delivery Guarantee
If your order does not arrive within the maximum timeframe listed for your region, you qualify for one of the following:
- ✔ A free replacement, or
- ✔ A full refund, no questions asked.
We stand behind every FlexiKnee™ order.
Address Issues & Lost Packages
If you entered an incorrect address, contact us within 12 hours. Once dispatched, address changes are not possible.
If your tracking shows "Delivered" but you haven't received your parcel, contact us — we will assist you immediately and arrange a solution.
Customer Support
For any shipping-related questions, reach us at:
We reply within 2-4 hours on average.